Tips for Spending Time with Seniors, who are Anxious, Angry or Aggressive

  • Don’t take the situation personally – caregiving is managing these types of behaviours
  • Before you react, take a deep, calming breath
  • Speak softly—your tone of voice may help decrease negative behaviour
  • Reassure the client that you are there to help
  • Try to distract the personal by changing the focus of attention
  • Consider what may be the trigger and respond to the symptom. Ie. is the client hungry?
  • Do not react to swearing, abusive language, or other verbal misbehaviours. Remind yourself that this is a person that is in distress and may not know how to communicate differently

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